Managing Human Resources Within Health And Social Care Sector

Hence, the report will cover all these issues by factors that are essential for planning the recruitment of individuals working within the nursing home. Further, the report will also focus on theories of building an effective team for working in a health and social care center with a system of promotion and monitoring of individual development. Towards the end, it will include approaches to managing people working in London Nursing Home by applying theories of leadership.

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LO 1

1.1 Explain the Factors That Need to Be Considered When Planning the Recruitment of Individuals to Work at London Nursing Home

Recruitment planning refers to a prearranged plan for hiring individuals. This identifies the goals for a certain position. Health Care Institute is an important work sector, and its selection process is a too-long task. The HR department makes efforts to recruit qualified individuals. LNH's human resources team has to consider the below factors before initializing the process of selection

• Skill

  One of the easiest methods to move through applicants is through their skill set. Skill may be easy to determine based on a resume, cover letter, and interview (Bell and Harrison, 2018). The human resources department of the London Nursing Home has to assess the rank and number of hiring, i.e., whether part-time or full-time staff is required.

• Personality

  It depends on the culture of London Nursing Home, as they will be looking for a certain fit. The resource department will want to make sure that successful individuals will fit in an organization. They are searching for leadership qualities, so during the interview, the HR head should ask questions to learn more about the personality of the applicant and check their teamwork skills. They have to define the personal goals and policies of the London Nursing Home so that the best-matched individuals can be selected.

• Work experience

  HR, while recruiting, needs to look forward to qualifications and consider the number of years of work experience the person has (Busse, Aboneh, and Tefera, 2014). HR must consider the experience of the person while recruiting him or her into the company. So London Nursing Home should be checking and considering work experience of all candidates who appear for interview or short-listing.

• Attitude

  If the individual shows an unfavorable attitude, the human resources department of London Nursing Home wants to reconsider if they are a right fit, but if the individual appears with a favorable attitude, the firm might want to determine if this is a result of nerves during the interview and the candidate wants to join the London Nursing Home.

The whole expenditure department to be incurred on the selection method as well as financial implications has to be calculated before starting the recruitment process.

1.2 Legislative and Policy Frameworks Influence the Selection, Recruitment, and Employment of Individuals

The selection method of individuals has some legal policies. In the United Kingdom, few legislative and policy frameworks have an impact on the selection, recruitment, and employment of individuals. Indirect discrimination takes place when practices, procedures, or policies of London Nursing Home have the effect of disfavouring individuals who share certain legal policies to manage them in the organization (Collings, Wood, and Szamosi, 2018). The legislation regarding selection and recruitment is below

• Equality Act and Protected Characteristics:

  The Equality Act came into force on 1 October 2010, and its objective is to provide a simpler, more consistent, and more effective legal framework for selection and recruitment. The stated aim of this act is to reform and harmonize discrimination law and the law to support progress on equality. London Nursing Home provides equal work opportunities to its employees. They offer equal pay during the selection process to individuals, special facilities for disabled people, and employment equality to selected individuals. This act covers the same groups that were protected by existing equality legislation and call them protected characteristics. London Nursing Home follows a few rules like employment and labor law according to individual age, disability, religion or belief, sexual orientation, marriage and civil partnership, pregnancy & maternity, etc.

• Equality & Human Rights Commission-

  It was introduced on October 1, 2007, and EHRC brought together the work of the Equal Opportunities Commission and the Commission for Racial Equality and disability rights (Fee and McGrath-Champ, 2017). London Nursing Home will enforce equality legislation on gender, health, age, and transgender status and motivate the Human Rights Act 1998 through selection and recruitment methods.

• Fixed-Term Employment-

  London Nursing Home is not treated less favorably than comparable permanent employees because they are fixed-term individuals until this is objectively justified within the legal framework.

Employment policy and the Legislation Employment Act 2002 are both crucial parts of policymaking. It covers all the constitutional rights, such as dispute rules at London Nursing Home, equal pay rights, leave and employment policies, etc. The selection policy aims to ensure a transparent and unbiased recruitment and selection method to increase employee retention within the London Care Home.

1.3 Approaches of the Individual Selection and Recommendations

London Nursing Home has its requirements of qualifications and talent for the job requirements. HR department takes care of the procedure of vacant posts. A few approaches to individual selection are below:

• Shortlisting: London Nursing Home can create a short list of those candidates who complete the selection criteria for the position and select who is most likely to be capable of carrying out the responsibilities of the assigned job (Foster, 2014).
• Group discussion: To know the candidate's communication skills London Nursing Home arranges group discussions and from this activity, they address applicants leading power. If an individual can give their opinion in a given situation, then the management of London Nursing Home can easily judge their teamwork skill.
• Interview panel: After shortlisting, London Nursing Home management conducts an interview panel where they check the applicant's skills and work quality. They give specific situations, and the interviewee represents themselves under given conditions to judge their analytical and situational skills.

Advantages of the Selection Process:

1. Selection tests reduce biases in the employee selection procedure.
2. It helps to minimize the cost and time.
3. This provides guidelines for reference evaluation.
4. A selection test gives a basis for selecting the most able applicants according to the requirements of certain jobs.

Disadvantages of the Selection Process:

• London Nursing Home management spends time using searching and recruitment equipment, which don't lead to better-skilled employees, and this is regarded as a waste of time.
• If London Nursing Home uses internal recruitment, it restricts potentially better-talented employees from outside (Ginter, Duncan, and Swayne, 2018).

Recommendations-

Interview-panel is the best selection process where London Nursing Home management easily addresses the qualified candidate and measures their skills during the interview. It is the time- and cost-saving method and reduces manpower for interviews.

LO 2

2.1 Theories of Individual Interaction in Groups:

Interpersonal communication happens between two persons, but group communication involves two or more people. Groups are the initial context for interaction within the London Nursing Home community. The theory is based on the belief that when individuals get together in a group, teamwork plays an important role in the growth of London Nursing Home. Team members go through different stages of growth at the workplace. Tuckman introduced a theory for how individuals interact in groups; this is known as Tuckman's stages of group development.

Tuckman Stages Theory:

Bruce Tuckman divided five stages of development. London Nursing Home's individuals interact in groups and take part in organization growth. Rules of behavior and agreements will then have to be drawn up, but these do not work always (Golembiewski, 2018).

Independent people look to a team leader as their guide and mentor according to whom instruction they will work (Tuckman Stages of Group Development, 2016). Team members do not know about the objectives of the whole team of the London Nursing Home and what is expected of them. Individuals feel insecure in the workplace. In this matter, the team leader of London Nursing Home trusts individuals and discusses with them expectations. This will be included as one of the major stages known as forming, under which all individuals come as groups to work.

Forming: A new team of London Nursing Home has to be organized that should be concerned with orientation, what type of individuals are in the team, and what kind of tasks they are performing. Some teams emerge when they confront others' suggestions and views. They hesitate to give their ideas for fear of being excluded from the team. A team leader guides all its members in difficult situations. They motivate individuals to speak freely and behave like a part of the team. This kind of strategy encourages individual interaction in the group and develops a healthy working environment in the nursing home.

• Storming: In this stage, the team of London Nursing Home is becoming more closely knit, and individuals are winning the trust of each other. Team members raise their opinions as a result of conflicts.
• Norming: After the above two stages, individuals in teams start working in a group with zeal. Criticism is not taken personally as members start to resolve their conflicts and complications regarding achieving the set target. They respect each other's opinions. Their involvement not only increases individual efficiency but also team efficiency. They create their own identity among others.
• Performing: Individuals know what is expected of them, and they perform together to accomplish organizational goals (Guest, 2017). They understand the objectives of the team and provide their support to them. This kind of individual interaction contributes to object achievements.
• Adjourning: It is the last step of group development, and in this stage, individual and team members of London Nursing Home complete assigned tasks and projects and are ready for another assignment.

By opting for these models, London Nursing Home can organize and manage effective teamwork activities within the organization that can help in employee retention. Understanding the team can enhance their communication and interaction skills as well.

Belbin Theory-

This team theory describes the team of London Nursing Home as a flock of individuals who have a role that is respected by other team members. The person stated that followers can seek out certain responsibilities in which they can perform effectively. Belbin addressed nine team roles, namely plant, resources investigator, shaper, coordinator, monitor, teamworker, evaluator, implementer, finisher, and specialist. London nursing home individuals perform their jobs in a group because they have such work, which depends on personality. This helps retain employees in the company.

2.2 Staff Approaches to Develop and Promote Effective Teamwork

London Nursing Home has staff working issues like a high rate of employee turnover, inflexible/flexible contracts, recruitment based on favoritism, lack of collaborative work, etc. Regarding resolving them, this is requisite for organizations to improve their effectiveness of teamwork, i.e. discussed below:

Rubin, Plovnick and Fry's model:

This model of teamwork was introduced by Rubin, Plovnick, and Fry. It is also known as GRPI, which stands for goals, roles, processes, and interpersonal relationships. London Nursing Home follows the below steps to develop an effective team:

• Goals: London Nursing Home has well-defined objectives, appropriate results, and communicated priorities and expectations. They want to accomplish their pre-defined goals or make efforts to achieve them. Leaders clearly announce all objectives, which is initially to meet them to create an effective team to solve current issues.
• Roles: To develop an effective team, the leader of London Nursing Home assigns every person roles to accomplish objectives and goals (Harper, 2018). They all make efforts according to their job responsibilities and give the best performance to achieve them. Must leaders define the responsibilities of employees and support them?
• Processes: Effective team members have clear decision-making processes as well as work procedures. London Nursing Home's leader built such a decision, which is good for cited firm growth.
• Interpersonal relationships: A healthy work environment is compulsory to build an effective team. London Nursing Home team members have good communication, trust, and work flexibility to accomplish goals.

The LaFasto and Larson Model

Frank and Carl Larson introduced a model in 2001 called Five Dynamics of Teamwork and Collaboration. They create a model consisting of 5 layers or factors that increase the effectiveness of the team.

• Team member: In this, the leader of London Nursing Home selects the right individual to complete the task according to their skills and behavior. They choose a responsible employee to accomplish assignments so that they can be completed before the stipulated time. This step creates an effective team that is enough to meet objectives.
• Team relationship: The right behavior in an effective team of London Nursing Home builds up healthy working relationships between members (Horton and Farnham, 2015).
• Team problem solving: Effective team relationships make it possible to work together to solve all issues at London Nursing Home, like employee turnover, work collaboration, etc.
• Team leadership: A good leader is the backbone of an effective team. Right leadership enhances team success.

LO 3

3.1 Ways in Which the Performance of Individuals Working In Health and Social Care Can Be Appraised

Appraisal of employees is a process where management systems evaluate the entire work of employees and provide them feedback for the same. It motivates employees to work in a better way and encourages them to learn more so that in the future more appraisals can be earned.

In London Nursing Home, the rate of employee turnover is increasing because workers are not getting enough benefits, inadequate salaries, and poor working conditions. So, the HR of London Nursing Home should take care of employee satisfaction and should take enough care of their appraisals and review their performance on a timely basis. To make appraisals of employees working in nursing homes, the human resources department will take the following steps:

Promotion:

HR of a nursing home should review performance and if the employee is working with complete dedication along with positive outcomes (Knies, Gould-Williams, and Vandenabeele, 2015). Promotions are given to employees when they fulfill the criteria required for the position they are being promoted for. So, HR should promote workers who are working with complete dedication.

Training of Employees:

To appraise, management should check the performance of employees to make sure that the employees are performing properly so that the weaknesses of workers can be tracked. After reviewing, training must be provided to every employee in the field where they lack. This will result in giving proper feedback to employees so that they can work on their weaknesses.

Increment in Salary:

Employees of London Nursing Home are leaving due to their continuous inadequate salaries. HR should ensure that increments are made on a timely basis according to the performance of workers (Moxen and Strachan, 2017). Salary should be provided on time along with yearly increments, which will motivate employees. Appraisals in the form of a salary increment are one of the best kinds of appraisals a company provides.

3.2 Assess How Individual Training and Development Needs Can Be Identified at London Nursing Home.

Every employee of any organization needs to be trained, whether they are existing employees or new hires. Existing workers need to attain training and development programs to enhance their skills and knowledge. London Nursing Home can know the requirement of such training sessions when they are hiring new employees or by assessing the performance of existing employees (Schaltegger and Wagner, 2017). To organize a training and development program, proper assessment is required to be made by the HR of the establishment.

The current status of the organization should be assessed to determine the needs of the company. Expectations and goals of nursing homes will determine whether they need to evaluate any training program or not. If a company has higher objectives, it should train its employees accordingly so they can contribute to the same.

After that, if existing employees are getting promoted, then they also need training for learning new work and more knowledge about the same position on which they are being promoted. Every new employee of London Nursing Home needs regular training to improve their skills and capture more knowledge (Nelson and Staggers, 2016). Nobody is perfect and they have some hurt areas. The existing worker also needs training for promotion and a change of department. In the next step, the leader of London Nursing Home addresses those individuals who require support and development. After finalizing the list, it is compulsory to identify the required skills, which are helpful to develop individual work efficiency. This method can be used by London Nursing Home to recognize the development requirements and individual training of their staff.

3.3 Strategies for Promoting Individual Development:

The best method to promote continuous development in London Nursing Home is performance feedback and incentives. Through the feedback evaluation, employees can improve performance because of the individual as well as the strengths and weaknesses of London Nursing Home employees.

• Employee briefings: London Nursing Home organizes regular employee briefings where they discuss things that are going on in the nursing home. This is helpful for individuals to understand their work responsibilities that become part of the long-term corporate strategy. It reduces the potential for unfounded talks (Oke, 2016). In the briefing, workers share their issues and the leader tries to find the best solution to all problems.
• Communication: London Nursing Home uses electronic mediums for communication like e-mail, text messaging, voice mail, etc., which can easily connect and share information within the organization. This is helpful to develop individual skills which promote them into the company.
• Feedback: Feedback is one of the important strategies to promote individuals and develop their skills to increase London Nursing Home's growth. It may be positive or negative. Positive feedback motivates them and they are ready to give their best to complete objectives and goals. However negative responses make them disappointed, and employees like to take advice to develop their skills.
• Incentive: Incentive is an important part of employee promotion. To earn more incentive, employees willingly give their best and improve their skills (Riccucci, 2018). Monetary promotion keeps them always intrigued and continuously develops individual skills. Few workers are well in their field. Incentives, rewards, and recognition for those kinds of employees make them motivated to perform hard.

Feedback is the most important and suitable for referred nursing homes because it will help in motivating all the people who are working there. Negative feedback will help the workers improve their skills to a great extent.

LO 4

4.1 Theories of Leadership Within London Nursing Home

London Nursing Home is facing certain issues in the way of managing and leading their staff as they do not have quality staff working within their nursing home. Getting complaints from patients and customers is very common among staff members; this shows that there is a high need for stable leadership (Nelson and Staggers, 2016). Leadership is defined as the action of motivating, directing, controlling, and managing people who are working within a company by knowing their ability to do this. Thus, leadership will be very important for all types of companies, including the health and social care sector, so that they can employ quality service to their customers. Following are some of the essential theories of leadership that are very much required for London Nursing Home to implement within their care home.

Trait Leadership Theory:

There are many types of qualities and behavioral traits that are required by efficient leaders in the London Nursing Home (World Health Organization, 2016). This trait leadership theory will be suitable for analyzing the physical, mental, and emotional strengths and weaknesses of any employee so that management can understand their ability as a leader.

Behavioral Theory-

This type of theory is more dependent upon the activity and behavior of the leader rather than focusing on mental or physical strength. Any leader, must be concerned with motivating their followers by praising them to help the company achieve the overall target of the organization (Busse, Aboneh, and Tefera, 2014). This should be in the behavior of leaders so that they can perform their duty and role with complete responsibility, which would help individuals, teams, and companies as well.

Contingency Leadership Theory:

As with the change of situation and condition of the environment or mental state of individual employees, the way of leading and managing them needs to be changed (Top 4 Theories of Leadership, 2018). There is no specified method of motivating and leading each employee within London Nursing Home, as they will be coming from different backgrounds and have behavioral differences as well. So contingency leadership theory also states that how leader is dealing with subordinates and motivating them keeps on changing.

Transactional Theory-

Everything will depend upon the relationship between leader and their followers; their mutual understanding and positive attitude are very much required (Knies, Gould-Williams, and Vandenabeele, 2015). Under the theory of transactional, it is understood that the exchange of ideas and feelings between supervisor and subordinate is very essential for deciding over organizational goals to be accomplished.

Apart from all the theories stated above, London Nursing Home is applying a transactional one, which allows mutual responsibility of leader and followers. This is a very important theory which company is applying to making and allow them to achieve the objectives of London Nursing Home.

4.2 Managing Working Relationships at London Nursing Home

Working as a team and achieving group, individual, and organizational goals is very important for London Nursing Home. As this is the major issue that they are facing lack of satisfaction among employees, workers are not depending upon collaborative teamwork as well. London Nursing Home must improve their teamwork so that they are working with each other more and have improved morale within them as well (Horton and Farnham, 2015).

Many types of relationships are working within London Nursing Home, like that of employee-employer, line manager-worker, and lower-level-top-level management. Some methods and ways will help in managing the working relationship among employees at London Nursing Home so they need to introduce them.

Developing Trust

This is the most important method or tactic for managing the working relationship within London Nursing Home (Ginter, Duncan, and Swayne, 2018). Trust is a factor that is built with confidence and privacy among employees, not by gossiping. Keeping up the promise and apologizing for mistakes are some steps towards developing trust. So this will help in forming integrity, relationships, and honesty among employees and workers.

Working Within Team

Collaborative working, effective listening skills, and clear speaking with employees and employers are very helpful in managing relationships at London Nursing Home. Working as a team will help employees to manage their challenges as well so that they get a chance to know each other and inspire each other as well.

Communication

There is a complaint within London Nursing Home that they are not able to communicate important messages among the staff members, which is another problem that they are facing (Oke, 2016). It is also stated by the Care Quality Commission that communication is an essential part of hospitals and care home centers, which should be followed by London Nursing Home as well. It is required by employees that they are improving their communication skills with the help of listening to others and valuing the opinions of each employee.

Give Proper Respect

This is also required for the employees who are working to respect the values, background, ideas, and religion of each other so that they are themselves getting respect. It is required thatstafferr teams where they are working will also share viewpoints so that professionalism is maintained among them all (Collings, Wood, and Szamosi, 2018).

4.3 Reflection on Own Development Influencing Approach

London Nursing Home is facing so many problems, which are identified by the HR Director of the nursing home, as she told me after I was appointed HR Officer. The problems that are faced by them are as follows: a high rate of employee turnover, which is mostly due to inadequate salaries, recruitment, low pay, favoritism-based recruitment, and long working hours (Foster, 2014). There was pressure on the director about the increasing staff retention and cost of recruitment and selection as well. London Nursing Home did not follow the relevant legislative and policy framework.

Using management approaches like that of behavior and specific situations helped me in my development based on experiences. This will help me to develop in my future development as an HR Officer. The use of a management approach influenced my experience working in a London Nursing Home as an HR Officer. For me, it is very essential to use and apply various legislation, policies, and frameworks, such as the Safer Recruitment policy and many more (Legislation, 2018). These policies and legislation will help me to develop a culture of using safer practices at the workplace so that quality and standards are maintained. Accordingly, the current competencies that I have will be very essential so that my company is utilizing my efficacy in working and collaborative team

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